Privacy Policy

Last Updated: August 27, 2026

Welcome to Orient Pulse Tours ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tailor-made travel services across China, including but not limited to Beijing, Xi'an, Chengdu, Chongqing, Shanghai, Guilin, Zhangjiajie, Tibet, and the Silk Road.

1. Information We Collect

To provide seamless travel experiences and fulfill our contractual obligations, we collect the following types of information:

• Personal Identification: Full name, date of birth, gender, nationality, passport details, and visa information.
• Contact Information: Email address, phone number, WhatsApp, and emergency contact details.
• Travel Preferences & Health: Dietary restrictions, mobility requirements, and special health conditions (crucial for high-altitude destinations like Tibet or remote areas like the Silk Road).
• Financial Information: Payment card details or billing address, processed securely through our third-party payment gateways (Visa, Mastercard, PayPal, Amex).
• Technical Data: IP address, browser type, and cookies to improve our website's performance.

2. How We Use Your Information

We use your data strictly for the following purposes:

• To book and manage your travel arrangements (flights, hotels, train tickets, and guided tours).
• To process visa applications and travel permits (e.g., Tibet Travel Permits).
• To provide 24/7 customer support and emergency assistance during your trip.
• To send you personalized travel recommendations and updates, subject to your consent.
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. However, to deliver your tailor-made China tour, we must share necessary information with trusted third-party service providers, including:

• Airlines, railway operators, and local transportation providers.
• Hotels, resorts, and accommodation partners.
• Local guides, drivers, and ground handling agencies in specific destinations.
• Government authorities and immigration departments for visa and permit processing.

All third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.

4. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

5. International Data Transfers

As a travel company facilitating tours in China, your information may be transferred to and processed in the People's Republic of China and other countries where our partners operate. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data during cross-border transfers.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data.
• Correction: Request correction of inaccurate information.
• Deletion: Request erasure of your data under certain conditions.
• Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email prior to the changes taking effect.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Orient Pulse Tours
Email: hello@orientpulsetours.com
WhatsApp: +86 157 2470 9843
Address: No. 2002, Building 3, Zhubang 2000, Chaoyang District, Beijing, China